🔒 Privacy Policy & Data Security

Your Privacy Rights & Data Protection at MudRock Rentals

Last Updated: November 23, 2025 GDPR & CCPA Compliant Tennessee, USA

🏆 Your Privacy is Our Priority

MudRock Rentals is committed to protecting your personal information and privacy rights.

📋 Quick Summary

This privacy policy explains how MudRock Rentals ("we," "us," or "our") collects, uses, and protects your information when you:

✓ Visit our website
✓ Rent trailers from us
✓ Contact our team

✓ Make reservations
✓ Process payments
✓ Use our services

📊 Information We Collect

👤 Personal Information

• Full name and contact details
• Driver's license information
• Physical and mailing address
• Phone number and email
• Emergency contact information

💳 Financial Information

• Credit/debit card details
• Billing address
• Payment history
• Security deposit records
• Insurance information

🚛 Rental Information

• Trailer type and specifications
• Rental dates and duration
• Pickup and return locations
• Usage purpose and destination
• Vehicle towing information

🌐 Technical Information

• IP address and location
• Browser type and version
• Device information
• Website usage analytics
• Cookies and tracking data

🎯 How We Use Your Information

🔧 Primary Business Purposes

✓ Process reservations and rentals
✓ Verify identity and eligibility
✓ Process payments securely
✓ Provide customer support

✓ Communicate rental details
✓ Ensure safety compliance
✓ Maintain records legally
✓ Improve services

📧 Marketing & Communications

With your explicit consent, we may use your information to:

• Send promotional offers
• Share seasonal discounts
• Notify about new services

• Provide safety reminders
• Send maintenance tips
• Share industry news

📝 Note: You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

🛡️ Data Security & Protection

Enterprise-Grade Security

We implement multiple layers of security to protect your personal and financial information from unauthorized access, disclosure, or misuse.

🔐 Technical Safeguards

• SSL/TLS encryption (256-bit)
• PCI DSS compliance
• Secure payment processing
• Regular security audits
• Firewall protection
• Intrusion detection systems

👥 Administrative Controls

• Limited access policies
• Employee background checks
• Regular training programs
• Confidentiality agreements
• Access logging & monitoring
• Incident response procedures

⚖️ Your Privacy Rights

📜 Under Tennessee & Federal Law

Access Rights:

✓ View your personal data
✓ Request copies of records
✓ Understand data usage
✓ Know third-party sharing

Control Rights:

✓ Correct inaccurate information
✓ Delete personal data
✓ Restrict processing
✓ Opt-out of marketing

🤝 Data Sharing & Third Parties

We DO NOT Sell Your Information

MudRock Rentals never sells, rents, or trades your personal information to third parties for marketing purposes.

Authorized Sharing Only:

Third Party	Purpose	Data Shared	Protection Level
Payment Processors	Process transactions	Payment & billing info	PCI DSS Compliant
Insurance Companies	Claims processing	Incident reports only	Contractual agreements
Legal Authorities	Legal compliance	As required by law	Court orders only
Service Providers	Business operations	Limited operational data	Confidentiality agreements

🍪 Cookies & Website Tracking

Essential Cookies

Required for website functionality and security

Analytics Cookies

Help us improve website performance

Marketing Cookies

Personalize ads and content (optional)

📅 Data Retention Policy

🗂️ How Long We Keep Your Data

Rental Records: 7 years (tax law)
Payment Data: 3 years (PCI requirement)
Insurance Claims: 10 years

Marketing Data: Until opt-out
Website Analytics: 26 months
Customer Support: 3 years

👶 Children's Privacy (COPPA Compliance)

Age Requirement: 18+

MudRock Rentals does not knowingly collect personal information from children under 18 years of age. Our services are intended for adults only.

If you are under 18: Please do not provide any personal information. If we discover we have collected information from a minor, we will delete it immediately.

🌍 International Users & GDPR

🇪🇺 European Union Visitors

If you are visiting from the EU, you have additional rights under GDPR:

• Right to data portability
• Right to object to processing
• Right to withdraw consent

• Right to lodge complaints
• Right to automated decision review
• Right to be forgotten

📞 Contact Us About Privacy

📧 Privacy Officer

Email: privacy@mudrockrentals.com

Phone: (615) 962-9758

Mail: 1022 Samsonite Blvd Suite A
Murfreesboro, TN 37129

Response Time: 30 days maximum

🚨 Data Breach Reporting

If you suspect a data breach or security incident:

Emergency: (615) 962-9758

Email: security@mudrockrentals.com

Available: 24/7 for security issues

🔄 Policy Updates

How We Notify You of Changes

We may update this privacy policy periodically to reflect changes in our practices or legal requirements.

Minor Changes: Updated on website with new effective date
Major Changes: Email notification to registered users
Legal Changes: Prominent website notice for 30 days

🔒 PRIVACY ACTIONS

Request My Data Correct My Info Delete My Data Privacy Questions

🛡️ Security Features

✓ 256-bit SSL encryption
✓ PCI DSS compliance
✓ Regular security audits
✓ Secure data centers
✓ 24/7 monitoring

⚖️ Legal Compliance

GDPR Compliant
CCPA Compliant
COPPA Compliant
Tennessee Privacy Laws
Federal Trade Commission

🤝 Questions About Your Privacy?

Our privacy team is here to help you understand and exercise your rights

📞 Call: (615) 962-9758 📧 Email Privacy Team 🚛 Browse Trailers Securely